PAYMENTS AND ESTIMATES
Professional, fast, and thorough!
Island appliance was the second company sent to repair my refrigerator by the extended warranty company. From now on, they will be the first company I request or seek out, whether for a warranty repair or not. They were fast and demonstrated a thorough knowledge of the problem and how to fix it. Once may parts arrived, they scheduled the appointment at a convenient time for me, with an automated confirmation system call ahead of time to verify the appointment. On the day of repair, they were running early and called me, ultimately saving me even more time in my day. Simply put, these guys are fantastic.
Having just moved into the area I have had Island out three times for three different issues and two different appliances. Each time their people were on time, friendly, courteous and respectful of our house and furnishings. They were also well versed in the issues at hand. Often knowing the diagnosis immediately. I will use their services whenever I am in need.
GREAT FRIENDLY SERVICE
The repairman arrived on time, diagnosed the problem and handled the solution, all with a friendly and concerned attitude. He also made suggestions about how to keep our washing machine in good working order by cleaning the spray heads in the dispenser drawer with a toothbrush on a regular basis, running the washer through a refresh cycle every so often to prevent build up , and leaving the soap drawer and washer door open when not in use to avoid musty odor and possible mildew. This is the second time we have had Island Appliance work o one of our machines, and they are extremely knowledgeable.
High Quality and Professional Service
Yesterday's service by Island Appliance was professional and of high quality in every way. The technician did not waste any time. Shannon diagnosed the problem and resolved in immediately. The service yesterday, was my second experience with Island Appliance. I am glad to say, both of them were highly positive. I would gladly recommend Island Appliance to anyone who needs appliance service.
High quality appliance repair
Repairman was a little late due to a previous job going over, but he called and kept us informed of his estimated arrival. Very clean and professional appearance and left machine and area better than he found it. Diagnosed the problem and came back when part came in and installed. The signature pad used by the company on the computer does not work very well - it is hard to use and neither my wife or myself were able to make a anything like a signature.
I have had to call Island Appliance Repair a couple of times. They arrive when promised or early - but only after calling to make sure that was convenient. Our technician worked to get the repair covered despite being out of warranty time and clearly explained the problem. I will definitely use and recommend them when needed in the future.
Island Appliance Comes Through
Island Appliance is on top of things. The technician was prompt, on time, extremely courteous. While there is still an issue to be resolved because this is a manufacturing issue, the folks at Island Appliance are wonderful, putting the customer first.
Quick resolution to a perplexing problem!
Island Appliance Repair succeeded where another failed. Not only did he call ahead of scheduled arrival, he arrived at the beginning of the appointment window, and quickly diagnosed the problem with our brand-new dishwasher. It was a completely different problem than another company diagnosed for the same issue, the difference being no parts were needed and the problem is truly resolved. I give my highest recommendation to Island Appliance Repair!
WE ARE LOCATED OFF RIVER RD AT:
WE ACCEPT VISA, MASTERCARD, AS WELL AS DEBIT CARDS AND CASH. *****WE DO NOT ACCEPT CHECKS******
PLEASE CONTACT OUR OFFICE FOR MORE INFORMATION.
ESTIMATES ARE GIVEN ONLY AFTER INSPECTION OF THE UNIT HAS BEEN COMPLETED. WE ARE UNABLE TO GIVE ACCURATE REPAIR ESTIMATES OVER THE PHONE (SITE UNSEEN).
ALL WRITTEN ESTIMATES ARE GOOD FOR 30 DAYS. BEYOND 30 DAYS THE UNIT MAY NEED TO BE RE-ASSESSED. ADDITIONAL CHARGES WILL APPLY.
REPAIRS ARE WARRANTIED FOR 30 DAYS UNLESS OTHERWISE STATED AT THE TIME OF SERVICE. 30 DAY WARRANTY IS GOOD FOR THE SAME ISSUE INVOLVING THE SAME PART/PARTS. ADDITIONAL OR NEW ISSUES ARE NOT COVERED UNDER THE 30 DAY WARRANTY AND ADDITIONAL CHARGES WILL APPLY.
PLEASE CONTACT OUR OFFICE FOR INFORMATION ON THE BRANDS AND UNITS THAT WE SERVICE.
Take a deep breath. We're here for you. Just pick up the phone and call...910-790-8585..
110 Port Watch Way # 106
Wilmington, NC 28412
WHIRLPOOL QUALITY OF SERVICE AWARD 2014
WHIRLPOOL QUALITY OF SERVICE AWARD 2011 & 2012
WHIRLPOOL QUALITY OF SERVICE PERFORMANCE 2013
WOW!! WHAT'S NEXT?
SMART REFRIGERATORs POSTS REMINDERS TO YOUR REFRIGERATOR DOOR.
SMART PHONE COMPATABLE REFRIGERATION LETS THE REFRIGERATOR COMMUNICATE WITH YOU.
There was a time when a self cleaning oven or a dishwasher in your home meant you were hi-tech. Those days are gone.
Todays appliances are loaded with features and options that didn't exist then or even five years ago. Control boards and sensors are making todays appliances more hi-tech than ever before.
Did you know that there are refrigerators that can track what is inside of them and what is being used. They can then compile a list for you to take to the grocery store?
Some dryers have sensors that tell them when to shut off and when to run longer.
Still others are equipped with Wi-Fi and can be turned on or off from wherever you are by using a mobile device.
Washers that use less water and detergent but function at a higher level and dryers that have steam options are changing the way we do laundry.
Ovens that can keep your food frozen until you program it to turn on and cook that same food are making consumers take another look at cooking.
It's not your Mother's kitchen any more!!
For your peace of mind, all of our technicians are put through a thorough screening process before hire.
We are proud to service a wide variety of brand names under the manufacturers warranty.
Our technicians are factory trained and authorized. They communicate with the manufacturer to assure you the best service solution.
Our trained office staff is on call during normal business hours to answer your call.